When shipping, please use a trackable carrier and request an insurance policy equal to the value of your return.Will Leather Goods is not responsible for missing packages or COD.Customer is responsible for shipping costs to return product for non-warranty repairs.We will take care of the shipping on the way back to you. Customer is responsible for shipping product back to our Eugene workshop.Any fees associated with a warranty claim will be provided to the customer for approval before work is done.Product registration is no longer required in order to receive services.Every request is reviewed and assessed on a case-by case basis.Proof of purchase is required for warranty validation and service.Merchandise not made by Will Leather Goods.Īll Warranty Repair requests must be processed and validated by our Warranty Team.Merchandise purchased through discount retailers or manufacturer outlets.Sale Product (including 50% off, final or sample sales).The “Found” or Vintage collection of merchandise.Shoes, hats, watches, jewelry, clothing and home goods.Unlimited Warranty (valid from date of purchase)ġ Year Limited Warranty (valid from date of purchase) To begin the replacement process please fill out this form: We cover manufacturer defects in leather workmanship and hardware by replacement of your bag or a gift certificate if the bag is no longer available. Will Leather Goods is proud to offer WILL's guarantee.
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